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Game Update: 4/18/13 at 2:00 PM PDT (GMT-7)

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#1 Scapes

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Posted April 17 2013 - 05:36 PM

UPDATE 9: Servers are up. Enjoy the Technician Update!

We may schedule a planned, brief outage later tonight, details to come.

UPDATE 8: Good afternoon, pilots. Servers are accessible but you may experience difficulty logging in. We're continuing to work on stability issues. Expect more updates and service improvements as the day progresses.

Also, our Currency page will continue to be kept offline until the instability is resolved.

UPDATE 7: We've restarted the servers to increase their stability after detecting a difficult-to-troubleshoot bug in our platform services. In the interest of letting the team get some sleep, we're adding more capacity to offset this issue and will continue investigating the cause first thing in the morning.

Players may find they are able to connect and play normally at this point. If you are not, know that we aren't done stabilizing our services. Thanks once more for your understanding and we'll have another update in 7-8 hours.

UPDATE 6: The team is working into the night to bring the servers back online. We're identifying the root cause of the crashes.

UPDATE 5: The servers are up and the Technician Update is live. Thank you for your patience!

UPDATE 4: This is rare, pilots, but we're going to have to extend the outage without an estimate for now. We're just as bummed as you are and will be determining how to keep it from happening again in the future. Our team is working past office hours to bring you the Technician Update as quickly as possible. We'll continue to update this thread, the server status bar, and our social media channels with new communications.

Again, Team HAWKEN sincerely thanks you for your dedication and patience. We can't wait to meet you all on the battlefield very soon.

Please note, our Currency page will be unavailable until further notice while we resolve a separate service issue with our e-commerce provider.

UPDATE 3: Rather than wait up until the outage horizon, we're estimating a new finish time of 7:00 PM PDT (GMT-7) after talking with the team. We're taking notes on how to better estimate outages moving forward and thank you for your understanding.

UPDATE 2: You guys are being fantastically patient! We do need to extend the outage to 6:30 PM PDT (GMT-7) in order to finish uploading the second patch built to address the login issue. This delay is to make sure you don't accidentally download a dud (read: fragmented, partial) patch. Hang in there!

UPDATE: Today's outage will be extended by 30 minutes to address a login issue players are experiencing. A second patch will be available when the outage lifts at about 5:30 PM PDT (GMT-7).

Attention, pilots!

The HAWKEN servers will be unavailable at 2:00 PM PDT (GMT-7) on April 18 to introduce the Technician Update. This outage will also correct an issue where XP and HC Boost timers expired at the incorrect time. The servers will be accessible again by 5:00 PM.

Get ready for the new patch with these articles:
See you on the battlefield soon!

Edited by Scapes, April 19 2013 - 03:23 PM.
Update 9

"Nothing reveals humanity so well as the games it plays."

#2 BiO

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Posted April 17 2013 - 05:39 PM

You mean April 18 right? :P

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#3 Ashfire908

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Posted April 17 2013 - 05:40 PM

View PostBiO, on April 17 2013 - 05:39 PM, said:

You mean April 18 right? :P
Numbers are hard! 17, 18, close enough!
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#4 Crabbit

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Posted April 17 2013 - 08:55 PM

Leave'n work early for this! Priorities...

#5 KaszaWspraju

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Posted April 18 2013 - 01:10 AM

Great, no Hawken april patch at 2am 19.04.12, for me.

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#6 xXHadronCutterXx

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Posted April 18 2013 - 02:22 AM

You guys have perfect timing, just when I have to go on a trip. :P

Get your hard on.


#7 Hizaki

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Posted April 18 2013 - 07:27 AM

Looks like the game will be back on April 19 here on Brazil.

#8 ropefish

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Posted April 18 2013 - 10:56 AM

HOW LONG IN EASTERN TIME TILL I CAN PLAY?
*sorry caps was on
"I find that there are those who will hang themselves if you give them enough rope, and that there are those who will provide their own rope. "
-VocalMagic           Croin//illal's wildlife

View PostDaPheel, on October 26 2013 - 01:05 AM, said:

You don't nuke Ropefish : ROPEFISH NUKES YOU!

#9 Jintonic

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Posted April 18 2013 - 11:00 AM

no new camos? ;(

Edited by Jintonic, April 18 2013 - 11:04 AM.


#10 Beefsweat

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Posted April 18 2013 - 11:04 AM

View Postropefish, on April 18 2013 - 10:56 AM, said:

HOW LONG IN EASTERN TIME TILL I CAN PLAY?
*sorry caps was on

Patch drops at 5pm EST, game will likely be ready a couple hours afterward around 7pm ETC. http://bit.ly/XIX3Uf
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#11 Scapes

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Posted April 18 2013 - 11:30 AM

View PostJintonic, on April 18 2013 - 11:00 AM, said:

no new camos? ;(

Six new camos, actually. We'll be posting a news article about them after the patch hits.
"Nothing reveals humanity so well as the games it plays."

#12 Jintonic

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Posted April 18 2013 - 11:53 AM

View PostScapes, on April 18 2013 - 11:30 AM, said:

View PostJintonic, on April 18 2013 - 11:00 AM, said:

no new camos? ;(

Six new camos, actually. We'll be posting a news article about them after the patch hits.
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#13 Lloyd_Asplund

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Posted April 18 2013 - 12:46 PM

Why can't you guys just do it in the bloody morning? I don't want to have to wait an extra day just because I'm english.
"That contradiction might kill you one day."

#14 Hunter_Killer

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Posted April 18 2013 - 12:47 PM

View PostScapes, on April 17 2013 - 05:36 PM, said:

The servers will be accessible again by 5:00 PM.

The wait....it's...it*s killing meeeeeee
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#15 ropefish

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Posted April 18 2013 - 12:50 PM

View PostJintonic, on April 18 2013 - 11:53 AM, said:

View PostScapes, on April 18 2013 - 11:30 AM, said:

View PostJintonic, on April 18 2013 - 11:00 AM, said:

no new camos? ;(

Six new camos, actually. We'll be posting a news article about them after the patch hits.
Posted Image
Posted Image
"I find that there are those who will hang themselves if you give them enough rope, and that there are those who will provide their own rope. "
-VocalMagic           Croin//illal's wildlife

View PostDaPheel, on October 26 2013 - 01:05 AM, said:

You don't nuke Ropefish : ROPEFISH NUKES YOU!

#16 OdinTheWise

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Posted April 18 2013 - 12:58 PM

Wish these updates could be released an hour or two earlier. By the time it is on the coast  it's already 5:00 pm

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because bow ties are cool


#17 ropefish

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Posted April 18 2013 - 01:01 PM

here too
"I find that there are those who will hang themselves if you give them enough rope, and that there are those who will provide their own rope. "
-VocalMagic           Croin//illal's wildlife

View PostDaPheel, on October 26 2013 - 01:05 AM, said:

You don't nuke Ropefish : ROPEFISH NUKES YOU!

#18 Scapes

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Posted April 18 2013 - 01:06 PM

View PostLloyd_Asplund, on April 18 2013 - 12:46 PM, said:

Why can't you guys just do it in the bloody morning? I don't want to have to wait an extra day just because I'm english.

Because we were still finalizing the build this morning. We have to sleep sometime.
"Nothing reveals humanity so well as the games it plays."

#19 deusex2

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Posted April 18 2013 - 01:07 PM

Pffffffffffffff...Sleep...
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View PostDaPheel, on December 03 2013 - 11:55 PM, said:

Oh, man.... Deus rants make everything better...
B-listers, screenshots for the Grand kids......

#20 ropefish

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Posted April 18 2013 - 01:10 PM

i just got back from playing and the server was crazy!!
"I find that there are those who will hang themselves if you give them enough rope, and that there are those who will provide their own rope. "
-VocalMagic           Croin//illal's wildlife

View PostDaPheel, on October 26 2013 - 01:05 AM, said:

You don't nuke Ropefish : ROPEFISH NUKES YOU!





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