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Account Migration FAQ


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#1 [HWK]ZamboniChaos

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Posted August 19 2013 - 06:35 PM

Many of you have raised questions about how your accounts will be affected by the new changes. These have mainly been regarding account migration, the process of transferring your current information and inventory into the new version of the game. The purpose of this post is to answer the main concerns of the community regarding this process.

NOTE: After installing the update, we recommend you complete a match before examining the migration results.

Q: Will I lose anything I've purchased as a result of the changes made?

  • A: No. Aside from internals (see below) anything you have purchased so far will be kept intact after the update.

Q: What about internals?

  • A: Due to changes made to the internal system, all current internals will be removed and replaced. We will be providing pilots with an amount of HAWKEN Credits equivalent to the total cost of the internals they previously owned.

Q: Are any statistics or Service Awards being reset?

  • A: No. All stats and Service Awards will remain intact.

Q: How will my mech progression be carried over?

  • A: Basically, we will be "mirroring" your progress based on the amount of XP you have gained. For example, if you have a Raider that is 50% of the way to max mech level, it will be 50% of the way to max mech rank after the update.

Q: How will pilot level be determined?

  • A: Your pilot level will be determined by the total amount of XP you have earned.

Q: What will happen to XP or HC Boosts active during the migration?

  • Any boosts active during migration will remain active after the update.

Q: Will the overflow XP I've earned in the past carry over into the new progression system?

  • A: Yes. Overflow XP acquired prior to the patch will become available for you to use.

Q: How will my current items be migrated into the new item system?

  • A: Pilots will receive MK.I, MK.II, and MK.III versions of every item they own.

Q: Will we have to pay for unlocks we previously received for free?

  • A: We've adjusted our prices on a number of things, and some previously free unlocks will now have a cost associated to them. However, there are a number of new free unlocks and bonuses being implemented that will allow this change to work in favor of the pilot.

Q: Are the "Brand New" or "Rookie" internals being removed?

  • A: All current internals will be removed including the Rookie internals.

Q: What about internals purchased with MC?

  • A: HC compensation will account for internals purchased with MC.

Q: Will some of us end up with duplicate mechs?

  • A: Yes. We want to make sure veteran pilots receive the same progression bonuses a brand new player would. We are considering implementing a system in the future that will give pilots more flexibility in what they want to do with these duplicate mechs.

Q: Will Pilot Level be determined by my current XP?

  • A: Yes. Both normal XP and overflow XP will contribute to the overall XP pool that will be used in determining your Pilot Level.

Feel free to submit any other questions you may have, and we will answer them if possible!

 


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#2 ArnieF4440

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Posted August 19 2013 - 06:42 PM

Thanks for the clarification ZC
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#3 FenixStryk

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Posted August 19 2013 - 06:52 PM

Very informative. I'm sure I'll enjoy the extra 15K or so from internal refunds.

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#4 Coboxite

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Posted August 19 2013 - 06:53 PM

What version of item will we have after the migration, i.e. if I bought an EMP before the migration, will I have the mk1 EMP or a latter version because I bought it at a higher price before the migration?
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#5 nokari

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Posted August 19 2013 - 07:01 PM

If you buy a boost before the patch, will the count down continue during the server downtime like previous patches, or will it be paused until the servers go live again?

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#6 h0B0

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Posted August 19 2013 - 07:05 PM

Q: Will i have to pay to unlock levels for abilities, or weapons on mechs i have already purchased and/or leveled to 25?

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Q: are "brand new" internals being removed permanently from the game? ( the ones that come on cr-t and Vanguard cupcake)

Edit: This is where im going with my 2nd question. With the ability to switch loadouts during match and the inexistant nub internals there is no differentiation between the assault and CR-T other than the levels at which they unlock their weapons and skin. Can we finally get a clear warning of this and possibly a removal?

Also

Q: Will my CM's be migrated? I paid for HC boosts in order to gain an advantage over the non paying user i would be really disappointed if my CM's did not make it through to the new and improved hawken.

Edited by h0B0, August 21 2013 - 03:31 PM.

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View Post[HWK]HUGHES, on March 15 2013 - 08:35 PM, said:

Oh don't always listen to h0B0. Lol.


#7 Amisto

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Posted August 19 2013 - 09:33 PM

Q: Will i have to pay to unlock levels for abilities, or weapons on mechs i have already purchased and/or leveled to 25?

Seconded

#8 Chancellor

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Posted August 19 2013 - 09:57 PM

How about any Internals we spent actual Meteor Credits on instead of Hawken Credits?


Will we be re-compensated for the loss of actual real life money? Or do we still just get HC?

On the flip side, is there even a way to TELL if someone spent MC instead of HC? I feel like thats why were skipping that step and going straight to the HC.



#9 SS396

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Posted August 19 2013 - 09:58 PM

View Post[HWK]ZamboniChaos, on August 19 2013 - 06:35 PM, said:

Q: What about internals?
  • A: Due to changes made to the internal system, all current internals will be removed and replaced. We will be providing pilots with an amount of HAWKEN Credits equivalent to the total cost of the internals they previously owned
What if someone paid MC for them?  I feel they should get MC back, not HC.

Also, what about us ending up with duplicate mechs from all the free rewards?
1968 Chevelle SS396

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#10 Ker4u

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Posted August 19 2013 - 10:09 PM

pay pay pay, i hope this won't become a grind fest for new players

View PostSS396, on August 19 2013 - 09:58 PM, said:

View Post[HWK]ZamboniChaos, on August 19 2013 - 06:35 PM, said:

Q: What about internals?
  • A: Due to changes made to the internal system, all current internals will be removed and replaced. We will be providing pilots with an amount of HAWKEN Credits equivalent to the total cost of the internals they previously owned
What if someone paid MC for them?  I feel they should get MC back, not HC.

Also, what about us ending up with duplicate mechs from all the free rewards?
mc are not refunded © license agreement or so

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#11 Chancellor

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Posted August 19 2013 - 10:16 PM

View PostKer4u, on August 19 2013 - 10:09 PM, said:

pay pay pay, i hope this won't become a grind fest for new players

View PostSS396, on August 19 2013 - 09:58 PM, said:

View Post[HWK]ZamboniChaos, on August 19 2013 - 06:35 PM, said:

Q: What about internals?
  • A: Due to changes made to the internal system, all current internals will be removed and replaced. We will be providing pilots with an amount of HAWKEN Credits equivalent to the total cost of the internals they previously owned
What if someone paid MC for them?  I feel they should get MC back, not HC.

Also, what about us ending up with duplicate mechs from all the free rewards?
mc are not refunded © license agreement or so
Im fairly certain that the license agreement was only taking into account of someone using MC to purchase something, then asking for them to revoke the purchase. This is not the case, since the team is taking away our purchases without our consent essentially.

Edited by Chancellor, August 19 2013 - 10:20 PM.


#12 nanocage

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Posted August 20 2013 - 12:23 AM

Is the pilot level determined by all of my existing XP (including overflow) or only by the XP acquired after the update? (Please be the first.)

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#13 PezJoe

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Posted August 20 2013 - 12:42 AM

what we have to do for migrate the account?

#14 Houruck

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Posted August 20 2013 - 01:04 AM

View PostPezJoe, on August 20 2013 - 12:42 AM, said:

what we have to do for migrate the account?
You need to sacrifice a black rooster.
I guess it will be a form where you need to verify your account information.

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#15 Creepy_Hitchhiker

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Posted August 20 2013 - 01:17 AM

Thanks for explanation the results of next update.
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#16 Rocky1822

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Posted August 20 2013 - 03:09 AM

i have one question....
HWK told us that items in the next patch will be based on a slot-system of 6 slots or so  ...... so what if i own two large slot items(don't know the exact name..)
will my items be migrated or what will happen to them??
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#17 SoulEat3r

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Posted August 20 2013 - 03:50 AM

I will enjoy any game evolution and advancements! I know that the company will look out for the players who have spent hard earned cash and make sure that the money we have spent was not in vain! Love the game, the company, and the players! Thank you for providing such great entertainment!

#18 diablodevil2

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Posted August 20 2013 - 04:47 AM

View PostChancellor, on August 19 2013 - 10:16 PM, said:

View PostKer4u, on August 19 2013 - 10:09 PM, said:

pay pay pay, i hope this won't become a grind fest for new players

View PostSS396, on August 19 2013 - 09:58 PM, said:

View Post[HWK]ZamboniChaos, on August 19 2013 - 06:35 PM, said:

Q: What about internals?
  • A: Due to changes made to the internal system, all current internals will be removed and replaced. We will be providing pilots with an amount of HAWKEN Credits equivalent to the total cost of the internals they previously owned
What if someone paid MC for them?  I feel they should get MC back, not HC.

Also, what about us ending up with duplicate mechs from all the free rewards?
mc are not refunded © license agreement or so
Im fairly certain that the license agreement was only taking into account of someone using MC to purchase something, then asking for them to revoke the purchase. This is not the case, since the team is taking away our purchases without our consent essentially.

Notice how most things have a MC and a HC cost. I imagine that when you spent ~140 Meteor creds on a part, you'll get back the ~2400 Hawken creds it cost in conversion. Obviously those numbers are roughly guessed, but to illustrate that you'll likely be refunded the full cost in Hawken creds.
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#19 alpha78

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Posted August 20 2013 - 06:21 AM

View PostRocky1822, on August 20 2013 - 03:09 AM, said:

i have one question....
HWK told us that items in the next patch will be based on a slot-system of 6 slots or so  ...... so what if i own two large slot items(don't know the exact name..)
will my items be migrated or what will happen to them??

Let's put it this way; it's impossible for you to currently own more than will fit on a new mech post patch.

#20 Leonhardt

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Posted August 20 2013 - 06:38 AM

I know a lot of people own duplicate mechs right now and have them leveled all the way. With the addition of the ability to swap weapons without having to go to the garage these may seem obsolete, but I would like to keep my duplicates. Are those being refunded or do I get to keep those?

EDIT: Is there any way I could choose to keep my duplicate mechs that I want? Despite the weapon swapping I still want to keep my fully leveled duplicates for a multitude of reasons.

Edited by Leonhardt, August 20 2013 - 01:18 PM.





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